Terms and Conditions
Effective Date: March 1, 2012
1.1 This website is owned and operated by Snazaroo Holdings Ltd t/a Snazaroo. We are registered in the UK (technically “England & Wales”) under number 5109650. Our registered office and trading address is at ColArt, The Studio Building, 21 Evesham Street, London W11 4AJ. Our VAT number is 541 3941 55.
1.2 These terms and conditions apply when you buy any goods via this site or otherwise use this site or our related app. References to our website below include the app. (Please note that we have no connection with, and are not responsible for, the website at www.snazaroo.us. Please forward all queries regarding www.snazaroo.us to the operators of that website.)
1.3 You are not eligible to buy any goods via this site if
1.3.1 you are below the legal age to form a binding contract with us (unless you have the consent of your parent / guardian); or
1.3.2 it is unlawful for you to buy or use the goods in, or import them into, your country.
1.4 We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases made after the effective date shown above.
2. Right to cancel under “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013”
2.1 Note that this section of our terms and conditions (right to cancel) does not apply to goods to which the right of cancellation under the
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply including goods which by their nature cannot be returned or which are made to your specifications or are clearly personalised or are liable to deteriorate or expire rapidly or audio or video recordings or software if unsealed.
2.2 If you are a consumer (i.e. acting for purposes outside a business), you have the right (ending 14 working days following the day after delivery of goods) to cancel the contract by email to firstname.lastname@example.org or any of the other methods specified in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which case we will refund the price paid for the goods plus delivery charges attributable to the cancelled item. You are required to take reasonable care of items.
2.3 If you cancel, you must return the goods (including all component parts) at your expense to the address shown on our “contact us” page. We will charge you the direct costs of recovery if you do not comply or if you return them at our expense. We request that when returning goods:
2.3.1 you use recorded delivery and retain proof of posting;
2.3.2 you use (a) any returns form which we may make available on our website or alternatively (b) you include a note explaining the reason for your return as well as the order number and your name, address and a contact phone number; and
2.3.3 you carefully package the goods – in the original packaging if still available.
3. Your 100% money-back guarantee
3.1 The following money-back guarantee does not affect your separate rights under the Distance Selling Regulations set out above. This does not apply to goods which are faulty or mis-described. Nor does it affect your statutory rights.
3.2 If for any reason you are unhappy with your purchase, you can return the goods to us for an exchange or refund, subject to the following:
3.2.1 you must return the goods (including all component parts and any promotional products that may have been included with your purchase) at your expense to the address shown on our “contact us” page;
3.2.2 you must send the goods to us by recorded delivery and retain proof of posting;
3.2.3 you must include a note explaining the reason for your return as well as the order number and your name, address and a contact phone number; and
3.2.4 we must receive the goods in good and re-saleable condition in their original packaging within 30 days from their original receipt by you.
4. Discount codes
4.1 We may offer discount codes from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Unless otherwise stated codes are only available for orders placed online, and can only be redeemed once per customer
4.2 All discount codes refer to the price excluding delivery charges. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
*One-time use only. Spend minimum of £10 at basket and use code HAPPYSNAZOWEEN to get 10% off when you sign up to Snazaroo newsletter. Coupon applies to all items in your basket, before tax, and does not include shipping/delivery costs. Coupon can not be used in conjunction with any other offer.
5. Display of goods on our website
5.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made every effort to display as accurately as possible the appearance / colour / texture / finish of our goods. However, what you see will depend on your monitor and computer equipment and so you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on the screen. For example, the colour tone may differ.
6. Payment and price
Payment is in advance by the means stated on our website. Despatch of the goods is subject to our receipt of full payment in cleared funds.
The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included unless we say otherwise.
If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you don’t, we will provide a full refund of any payments already made.
7. Your order
Your order is an offer to buy from us.
You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.
8. Acceptance / unavailability
There will be no binding contract of any kind between you and us unless and until we accept your offer by actually despatching the goods to you. Until then we may decline to supply the goods to you without giving any reason. Nothing else that we do or say will amount to acceptance of your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.
Delivery will be to the address which you specify when ordering. We may deliver different parts of your order on different dates.
Delivery costs are charged extra at the rate shown on our site when you place your order. These will depend on the delivery method chosen. NB The delivery charges do not include customs or import duties which may be applied to your order by the relevant authorities. It is your separate responsibility to pay for these.
We will do our best to arrange delivery within the time specified on our website or, if none, a reasonable period. We are not liable for late delivery to the extent that this is due to circumstances beyond our reasonable control.
An extra delivery charge may become payable if no-one is present to accept delivery and either you haven’t provided alternative delivery instructions or else you don’t collect the item from a holding depot within 7 days.
Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted.